Политика доставки

● Customers are subject to their local government's taxes and import duties.
● Order can only be canceled before shipment, in case the product is returned, or the product is damaged.
● Delivery Period:
-DHL Express: 3-5 business days.
-Standard Shipping (Japan Post EMS): within 7-15 business days).
-Economy Shipping (Japan Post International e-Packet, weight within 2 kg): 1 month (2-3 months for Russia).
-Surface Mail (Japan Post): 1-2 Months (Due to the current world situation, only this shipping method is available for European Countries).
*Due to Global Coronavirus Pandemic and Custom clearance issues, the delivery might get delayed or the shipping may not be possible to some countries due to immediate suspension of shipping services.
● Picking up the exact delivery date and time is not available for international customers.
● The shipment might be held by the local custom for an extended period. This is quite common as Dietary supplements are quite often mistaken as Medicinal items.
● International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
● Your order will be shipped within 2 business days (weekends and holidays are not included) after receiving cleared payment. Orders placed on Friday or a day before a national holiday will be processed before 12 pm (Japan Standard Time). Other orders will be handled on the next business day.
● Make sure to check the condition of your shipment as soon as you will get the delivery.
● We respond to all inquiries during our business hours (9:00-18:00, Japan Standard Time, except on weekends and public holidays).