FAQ
Q: Where are you located?
A: Established in Osaka, Japan in 1974, FINE JAPAN is a trusted Japanese manufacturer with more than 50 years of experience in health, wellness, and beauty products. Our corporate office is located in Osaka, in the Kansai region of Japan.
Q: Where are your products manufactured?
A: Most of our products are manufactured in Japan. A small number of products are manufactured at facilities outside Japan, including Vietnam. All of our dietary supplements are manufactured in facilities that follow Good Manufacturing Practice (GMP) requirements.
Q: Do you hold any production certifications?
A: We maintain internationally recognized certifications and standards for nutraceutical, food, and cosmetic manufacturing, including FSSC 22000, ISO 9001, GMP, and Organic JAS.
Shipping & Delivery
Q: How will my order be shipped?
A: Depending on the destination and order, we ship using DHL, FedEx, or EMS. All shipments include a tracking number so you can track your order online.
Typical delivery times:
- DHL: 3–6 business days
- FedEx: 6–12 business days
- EMS: Approximately 10–12 business days
Orders fulfilled by Amazon are shipped directly from Amazon's inventory.
Q: When will my order ship?
A: We make every effort to ship your order within 48 hours of purchase when all items are in stock. If an item is temporarily out of stock, we will ship your order as soon as the item becomes available.
Q: When will my order be delivered?
A: Delivery times vary depending on the shipping method and destination.
- DHL: 3–6 business days
- FedEx: 6–12 business days
- EMS: Approximately 10–12 business days
Please note that delivery may take longer if your shipment is held by local customs or if there are delays with local delivery services.
Products & Supplements
Q: Should I take my dietary supplements all at once or throughout the day?
A: If the serving size is more than one capsule or tablet, you may take the recommended serving all at once or divide it throughout the day, unless otherwise indicated on the product label. This is a matter of personal preference.
Q: Should I take my dietary supplements only with water?
A: Capsules and tablets are generally taken with water. Some powdered products may be mixed with milk, soy milk, or other beverages, depending on the product. Please follow the directions on the individual product label.
Q: Can I give these products to my pet?
A: Our products are formulated for human consumption and are not intended for use by pets.
Q: Can I take more than the recommended amount?
A: We recommend following the serving instructions provided on the product label. If you are considering taking more than the recommended amount, please consult your doctor or another qualified healthcare professional.
Q: Can I take your products after the expiration date?
A: We guarantee the quality, purity, and specified contents of our products through the expiration date when stored as directed. We cannot guarantee the quality or potency of a product after its expiration date has passed.
Q: When will I start to notice the effects of a dietary supplement?
A: Individual experiences may vary depending on factors such as diet, lifestyle, overall health, and individual differences. There is no specific timeframe that applies to everyone. We recommend following the directions on the product label consistently. If you have questions about a particular supplement, please consult your doctor, healthcare professional, or pharmacist.
Q: Are your products suitable during pregnancy or breastfeeding?
A: We recommend consulting your doctor or healthcare professional before taking dietary supplements during pregnancy or breastfeeding. Your healthcare professional can advise you based on your individual circumstances and the specific ingredients in the product.